based on user reports and queries over the last 24 hours
Bank of Baroda outage statistics
- By Hotline Phone for Customers: 1800 5700 (Toll-Free, 24x7 Customer Care – General Banking), 1800 102 4455 (Toll-Free, Alternate Customer Care), 1800 258 4455 (Toll-Free, Alternate Customer Care), 1800 225 110 (Debit/Credit Card Support), +91-79-49044100 (For International/Overseas Customers); For Business/Corporate Banking: 1800 5700 (select corporate/business banking options);
- E-mail: gm.ops.ho@bankofbaroda.com (General Queries & Head Office), customercare@bankofbaroda.com (Customer Support), bobcustomerservices@bankofbaroda.com (Account/Branch-Related Support), eadc@bankofbaroda.com (Digital Banking/Online Services), hodig.cards@bankofbaroda.com (Card Support), creditcard@bankofbaroda.com (Credit Card Queries), bbcomplaints@bankofbaroda.com (Business Banking Complaints);
- Through Feedback Form or Personal Account: https://www.bobibanking.com/ (Internet Banking login and services); https://www.bankofbaroda.in/contact-us.htm (Contact form, support, and locator); https://bobcrm.bankofbaroda.in/onlinecomplaint/ (Online Complaint/Feedback Portal);
- In the Bank of Baroda Mobile App (BOB World) for Android and iOS devices (in-app support and helpdesk).
- LinkedIn: https://www.linkedin.com/company/bankofbaroda;
- Facebook: https://www.facebook.com/bankofbaroda;
- Instagram: https://www.instagram.com/officialbankofbaroda;
- X: https://x.com/bankofbaroda;
- YouTube: https://www.youtube.com/bankofbaroda.
Common Issues:
- Bank of Baroda internet banking site not loading, very slow, or completely down
- Unable to log in, password issues, “service unavailable” or error messages
- Failed or delayed transactions, account details not updating
- Maintenance/outage notifications appearing
How to Fix:
- Confirm your internet connection and try another browser or device.
- Clear your browser cache and cookies, and use the latest version of Chrome, Firefox, or Edge.
- If you see a maintenance or downtime message, wait until the scheduled period is over.
- Use the “Forgot Password” feature if your credentials are invalid.
- Persistent problems can be reported to customercare@bankofbaroda.com or via the online complaint portal: https://bobcrm.bankofbaroda.in/onlinecomplaint/
Possible Problems:
- BOB World mobile app not opening, crashes, or features not responding
- Unable to log in or receive OTP (One Time Password)
- In-app transactions fail or the app freezes
How to Fix:
- Update the BOB World app to the latest version from the Google Play Store or Apple App Store.
- Restart your device and check you have a stable data/Wi-Fi connection.
- Clear app cache from your phone’s settings or reinstall the app if issues continue.
- Ensure your device time, date, and OS are up to date.
- For ongoing issues, use in-app support or write to customercare@bankofbaroda.com
Symptoms:
- BOB debit or credit card declined at ATM, POS, or online checkout
- “Transaction Failed,” “Card Not Valid,” or “Service Unavailable” messages
- Card network or system outage
How to Fix:
- Check card validity, activation status, and balance or available credit.
- Double-check card details for online payments.
- Try the card in a different ATM/POS location.
- For reported lost/stolen/blocked cards, contact 1800 225 110 or email hodig.cards@bankofbaroda.com or creditcard@bankofbaroda.com
- If you suspect a network outage, wait a short time and try again.
Common Issues:
- UPI, IMPS, NEFT, or RTGS transactions not going through or stuck
- Funds debited but not credited to the recipient (payment failure)
- Outage or system maintenance
How to Fix:
- Confirm recipient details and transaction limits.
- Wait a few minutes and try again in case of temporary congestion or downtime.
- Amounts usually auto-reverse within several working days if not credited.
- For urgent unresolved transfers, call customer care at 1800 5700 or email customercare@bankofbaroda.com
- For recurring failures, escalate via online complaint: https://bobcrm.bankofbaroda.in/onlinecomplaint/
Issues:
- Can’t withdraw cash, check balance, or print mini statement
- "Out of Service," "Transaction Failed," ATM unresponsive
- Card not dispensed or retained by the ATM
How to Fix:
- Use another BOB ATM or a partner bank ATM while the first one is down.
- For retained cards or failed withdrawals, call 1800 5700 and report location and time.
- Usually, failed withdrawals are auto-reversed within 1–2 business days.
- For ongoing ATM faults, visit the nearest branch or file a complaint.
Symptoms:
- Unable to update passbook at branch or download e-statement
- Errors, missing transactions, or blank files
How to Fix:
- Use a different branch or try at a later time in case of system downtime.
- For online statements, refresh your session or log out and back in.
- To obtain urgent statements, request via branch, phone, or customercare@bankofbaroda.com
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