based on user reports and queries over the last 24 hours
Indian Railways outage statistics
- By Hotline Phone for customers: 139 (Railway Enquiry Helpline, 24x7), +91-11-39340000; for Business: +91-11-23344787, +91-11-23345500;
- E-mail: care@irctc.co.in; etickets@irctc.co.in (E-tickets support); for catering/complaints: catering@irctc.co.in;
- Through Feedback Form or Personal Account: https://www.irctc.co.in/nget/train-search (log in and access "Contact Us" or "Raise a Ticket");
- In the IRCTC Rail Connect Mobile App for Android and iOS devices.
- LinkedIn: https://www.linkedin.com/company/irctcofficial;
- Facebook: https://www.facebook.com/IRCTCofficial;
- Instagram: https://www.instagram.com/irctc.official;
- X: https://x.com/IRCTCofficial;
- Telegram: https://t.me/IRCTC_Official;
- WhatsApp: https://whatsapp.com/channel/0029Va4wpCW84OmKdPNQi41P.
Possible Issues:
- Website not loading or showing “Service Unavailable”.
- Pages fail to open or time out during booking.
- Errors during login or while browsing train schedules.
How to Fix:
- Check your internet connection and try refreshing the page.
- Clear your browser cache and cookies or try a different browser.
- Attempt to access the website during non-peak hours due to high traffic at peak times.
- If the outage affects many users, monitor IRCTC's official social media for updates.
- If persistent, contact IRCTC technical support via customer care or email.
Possible Issues:
- App crashes, fails to load, or gets stuck on the splash screen.
- Unable to log in or frequent disconnections.
- Ticket booking or payment not processing inside the app.
How to Fix:
- Ensure your app is updated to the latest version from Google Play or the App Store.
- Restart your device and reopen the app.
- Check your internet connection (Wi-Fi or mobile data).
- Clear the app cache/settings or reinstall the app if problems persist.
- Contact IRCTC support if the issue is unresolved.
Possible Issues:
- Payment not processing or transaction failure.
- “Booking Failed” or “Session Expired” error messages.
- Tickets not confirmed but money is deducted from your account.
How to Fix:
- Wait a few minutes and try the booking process again; sometimes IRCTC experiences heavy load.
- Make sure you have sufficient balance and that all payment details are entered correctly.
- If money is deducted but the ticket is not booked, check your booking history after some time. Most unsuccessful payments are refunded automatically within a few days.
- Save transaction details and contact IRCTC support for unresolved payment issues.
Possible Issues:
- Unable to get train running status or PNR status.
- Enquiry page or features not responding.
How to Fix:
- Try alternate methods: use the 139 Railway Enquiry Helpline by phone, or check status through SMS services or third-party sites.
- There may be temporary technical issues-wait a short time and retry.
- Use the IRCTC app or contact support if the online system remains down.
Possible Issues:
- No reply to complaints or support emails.
- Phones rings busy or helpline unresponsive.
How to Fix:
- Re-send your email after checking the recipient address (e.g., care@irctc.co.in).
- Try different IRCTC numbers or send your feedback through the online Contact Us page.
- For urgent issues, use the IRCTC Rail Connect app’s in-app support or try reaching out via social media.
Possible Issues:
- Unable to submit catering/food complaints online.
- No response or resolution to complaints about onboard services.
How to Fix:
- Use alternative channels: email catering@irctc.co.in or use the "Complaint" section on the app/website.
- Contact train staff or local railway authorities if the issue is urgent and unresolved online.
- Track your complaint status using the reference number provided.
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