based on user reports and queries over the last 24 hours
Line outage statistics
- Through Feedback Form or Personal Account: https://contact-cc.line.me/ (choose your country and product, then follow the prompts for "Contact Us" or "Submit a request");
- In the LINE: Calls & Messages App for Android and iOS devices (go to Settings > Help > "Help Center" or "Contact Us" for in-app support options).
- LinkedIn: https://www.linkedin.com/company/line-corporation;
- Facebook: https://www.facebook.com/line.worldwide;
- Instagram: https://www.instagram.com/lineofficial;
- X: https://x.com/LINEjp_official.
Possible Issues:
- The LINE app won’t open, is stuck on the loading screen, or crashes unexpectedly.
- Unable to log in to your account or repeated login failures.
- "Network Error" or "Server not responding" message appears.
How to Fix:
- Ensure your device is connected to a stable internet connection (Wi-Fi or mobile data).
- Restart your smartphone and try opening the app again.
- Update the LINE app to the latest version via Google Play or Apple App Store.
- Clear the app cache or reinstall the app if crashes persist.
- Check the official LINE social media channels for outage notifications or service maintenance updates.
Possible Issues:
- Messages are not sending or taking a long time to be delivered.
- You are not receiving messages, or group chats are not updating.
How to Fix:
- Confirm that your internet connection is active and stable.
- Log out and log back in, or restart your device.
- Check if the recipient has blocked you, or if you are muted in group chats.
- Ensure background data usage is allowed for the LINE app in your device settings.
- If the issue continues, check LINE’s official status page or Help Center for service disruptions.
Possible Issues:
- Unable to make or receive voice or video calls.
- Poor call quality, dropped calls, or audio/video not working.
How to Fix:
- Test your microphone and camera using another app to ensure they work.
- Make sure you have granted LINE the necessary permissions (microphone, camera, contacts, etc.).
- Restart the app and your phone, then try again.
- Switch to a stronger internet connection if possible.
- If multiple users experience issues, it may be a LINE server outage—check their social media or status page for updates.
Possible Issues:
- Cannot access or browse the Sticker or Theme Shop.
- Purchased items are not being delivered to your account.
How to Fix:
- Check your internet connection and try reloading the shop section.
- Ensure you are using the latest version of the app.
- Log out and back in, or clear the cache for the LINE app.
- For payment problems, confirm your app store account details and available balance.
- If issues persist, contact LINE support via the Help Center.
Possible Issues:
- Unable to receive verification codes for login or account setup.
- Account recovery link/email/SMS not being sent or received.
- Login fails after changing phone/device.
How to Fix:
- Verify that your SIM card is active and can receive SMS.
- Make sure your email address and phone number are correctly linked to your LINE account.
- Wait a few minutes and try sending the authentication code again.
- If changing devices, ensure you’re following LINE’s official transfer procedures.
- For unresolved recovery problems, submit a request to LINE through their Help Center.
Line
Your message will be published in about
5 minutes
Service administration will see your message