Open Router AI not working in India today?

How to contact OpenRouter technical support?

- Email: support@openrouter.ai

- Official website: https://openrouter.ai

- Documentation: https://openrouter.ai/docs

Latest news and current information:

- X: https://x.com/OpenRouterAI

- Discord: https://discord.gg/fVyRaUDgxW

Common Technical Connection Issues

- Ensure you are using the correct API endpoint URL provided in the OpenRouter documentation.

- Verify your API key is correctly included in the request headers and has not expired or been revoked.

- Check for any network connectivity problems, DNS resolution issues, or firewall restrictions blocking outbound connections to the OpenRouter service.

Model-Specific Quirks and Limits

- Be aware of each individual model's context window limits to avoid truncation of long prompts or responses.

- Familiarize yourself with the unique prompt formatting requirements for different models, as incorrect formatting can lead to poor outputs.

- Respect the rate limits and concurrent request restrictions for each model to avoid failed requests or additional charges.

Billing and Account Management Problems

- Monitor your usage and spending directly within the OpenRouter dashboard to stay within budget and avoid unexpected charges.

- If a payment fails, ensure your payment method is up to date and has sufficient funds; update it directly in your account settings.

- Review the pricing page to understand the cost per token for the various models you are using, as prices can vary significantly.

Handling Errors and Timeouts

- Implement robust retry logic with exponential backoff in your application to handle temporary service interruptions or rate limits gracefully.

- For timeouts on long-running requests, consider breaking complex tasks into smaller, sequential operations to stay within timeout windows.

- Always check the specific error code and message returned by the API to diagnose whether an issue is client-side or requires support.

Getting Further Support

- Before contacting support, consult the comprehensive documentation and FAQ on the OpenRouter website for immediate answers.

- For persistent technical issues, seek help from the community or official support channels, providing detailed error messages and code snippets.