OCI not working in India today?

How to contact Oracle Cloud technical support?

- Phone hotline: +91 80 6728 8000 (India);

- Phone hotline: 000 800 100 2067 (India toll-free);

- Email: cloud-support_in@oracle.com;

- Official website: https://www.oracle.com/in/cloud/;

- Support portal: https://support.oracle.com;

- Chat support: https://www.oracle.com/corporate/contact/help.html.

Latest news and current information:

- X: https://x.com/OracleCloud;

- LinkedIn: https://www.linkedin.com/showcase/oracle-cloud/;

- YouTube: https://www.youtube.com/oracle;

- Telegram: https://t.me/oracledevs.

Oracle Cloud Console Not Working? (Console Down, Login Failure, or Outage)

Common Issues:

- Oracle Cloud Console (https://cloud.oracle.com/) not loading, slow response, or completely down

- Login failures, “authentication error,” or blank screens

- Error messages such as “Service Unavailable” or “504 Gateway Timeout”

How to Fix:

- Check that your internet connection is stable and try accessing the console from a different browser or network.

- Clear your browser cache and cookies; ensure you’re using the latest version of Chrome, Firefox, Edge, or Safari.

- If there’s a known outage, wait for Oracle status updates: https://​ocistatus.​oraclecloud.​com/

- For persistent issues, contact Oracle Cloud Support via https://support.oracle.com/ or call 1-800-223-1711.

Oracle Cloud Compute Instance Not Working? (Instance Failure, Server Down, or Outage)

Possible Problems:

- Compute instances (VMs, Bare Metal) cannot be started, stopped, or accessed

- Instance status stuck at “Stopping,” “Terminating,” or “Starting”

- SSH/RDP access not working or server unreachable

How to Fix:

- Check the Oracle Cloud Console for resource status, quotas, and error messages.

- Verify networking (VCN, Security Lists, and Firewall settings).

- Restart the instance from the console, if possible.

- Monitor the Oracle Cloud Status Page for regional outages.

- If the issue persists, raise a ticket on My Oracle Support or contact technical support.

Oracle Cloud Networking Not Working? (VCN/Load Balancer/Internet Gateway Failure)

Symptoms:

- Inability to reach instances over the internet or private network

- Load balancer outage or throughput issues

- Network setup changes not applying as expected

How to Fix:

- Double-check VCN, subnet, and route table configurations.

- Check security lists and NSG (Network Security Group) rules for necessary IP and port allowances.

- Test connectivity from within another Oracle Cloud resource.

- Review the Oracle Cloud documentation for correct architecture.

- For frequent network failures, contact Oracle Cloud support and provide incident details.

Oracle Cloud Storage Not Working? (Object/Bucket Access Down or Storage Outage)

Common Issues:

- Unable to access, upload, or download from Object Storage

- Buckets not visible or error messages during access

- Storage service returns “Failure” or “Service Unavailable”

How to Fix:

- Ensure IAM permissions are set correctly for the user or API.

- Check internet and DNS connectivity from on-premises or remote servers.

- Try again after a short waiting period; verify if there’s a service notice on the status page.

- For unresolved storage outages, open a service request through My Oracle Support.

Oracle Cloud Database Service Not Working? (Autonomous/DBaaS Failure or Down)

Symptoms:

- Database not starting, stuck in maintenance, or shows as unavailable

- Unable to connect using SQL clients or from applications

- Performance throttling or timeout errors

How to Fix:

- Review parameter settings and resource quotas in the Oracle Cloud Console.

- Check maintenance events and patch schedules.

- Confirm network and IAM policies allow necessary access.

- Restart the database instance if allowed.

- For recurring database failures, contact Oracle Cloud Support with diagnostic details.

Oracle Cloud Billing or Account Problems? (Billing Console Down or Payment Failure)

Possible Issues:

- Billing dashboard not loading or inaccessible

- Invoices not visible or errors updating payment methods

- Account locked due to billing failures

How to Fix:

- Retry in a different browser or after clearing cache.

- Use the Oracle Cloud Support portal or in-console “Help” to raise billing queries.

- For urgent billing/account issues, email cloud-support_ww@oracle.com or call global support.

Stay updated on Oracle Cloud service issues through our platform!