based on user reports and queries over the last 24 hours
Signal outage statistics
- Email: support@signal.org
- Official website: https://support.signal.org
- X: https://x.com/signalapp
- Mastodon: https://mastodon.world/@signalapp
- GitHub: https://github.com/signalapp
- Check internet connectivity and switch between Wi-Fi and mobile data if needed
- Verify you're using the latest version of Signal from official app stores
- Ensure the recipient also has a stable internet connection
- Restart the app or your device if verification processes fail
- Confirm both sender and receiver have enabled Signal as default messaging app
- Check that contact's phone number is properly registered with Signal
- Verify that you haven't been blocked by the contact
- Ensure the message hasn't been marked as undelivered due to prolonged offline status
- Check phone's notification settings and enable Signal notifications
- Verify Signal has necessary permissions in device settings
- Disable battery optimization for Signal to prevent background restrictions
- Ensure Do Not Disturb mode isn't active for Signal specifically
- Confirm file size doesn't exceed Signal's limits (100MB for documents, smaller for media)
- Check available storage space on your device
- Verify stable internet connection for larger file transfers
- Restart the app if media fails to download or send properly
- Ensure correct phone number entered during registration
- Verify SMS verification code is received and entered correctly
- Check if your carrier supports short code messages for verification
- Contact support if registration fails repeatedly after multiple attempts
- Regularly create new backups before device changes or updates
- Ensure backup file is accessible and not corrupted
- Verify you're using the same phone number and PIN for restoration
- Keep backup passphrase secure and accessible for recovery needs
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