based on user reports and queries over the last 24 hours
SoundCloud outage statistics
- Email: https://help.soundcloud.com/hc/en-us/requests/new
- Official website: https://soundcloud.com
- X: https://x.com/SoundCloud
- YouTube: https://www.youtube.com/soundcloud
- Users sometimes encounter difficulties logging in, especially if they signed up using social media accounts like Facebook or Google. If the service linked to the account is unavailable, it can prevent access. The primary solution is to reset your password or ensure the linked social account is functioning.
- Problems with two-factor authentication can also lock users out. It is crucial to have access to your backup codes or linked phone number to regain entry to the account.
- A frequent issue is tracks failing to load or play, often indicated by a continuous buffering icon. This is typically caused by a poor internet connection, so checking your network speed and stability is the first step.
- Clearing the app's cache or trying a different web browser can often resolve playback glitches. Occasionally, server-side outages can also be the cause, which requires waiting for the platform to resolve.
- Creators may experience failures when uploading new tracks. This is commonly due to unsupported file formats; the service primarily accepts WAV, FLAC, AIFF, ALAC, and high-quality MP3 files.
- If a track gets stuck processing, re-uploading the file is usually the most effective fix. Ensuring the audio file is not corrupted beforehand can prevent this issue.
- Songs or entire profiles can sometimes disappear. This can happen if a creator deletes their content or if it is removed for a terms of service violation. From a user's perspective, there is no way to recover this.
- If it's your own content that has vanished, you should contact support to investigate if it was a mistaken takedown or a technical error on their end.
- The mobile application may crash or run slowly, especially on older devices. Keeping the app updated to the latest version is essential for performance and bug fixes.
- If problems persist, uninstalling and then reinstalling the app can clear out corrupted data and often restores normal functionality.
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