based on user reports and queries over the last 24 hours
Airtel outage statistics
- By Hotline Phone: Prepaid and Postpaid - 121, 198; Airtel Payments Bank - 400, 8800688006; Broadband - 121; DTH - 121, 1800-103-6065;
- Through Feedback Form or Personal Account - https://www.jio.com/help/home#/;
- In the Airtel Thanks: Recharge & Bank Mobile App for Android and iOS devices;
- Via WhatsApp Chat (Jio Mobile) - https://wa.me/917000770007;
- Via WhatsApp Chat (JioFiber/JioAirFiber) - https://wa.me/917000570005.
- LinkedIn - https://www.linkedin.com/company/airtel;
- Facebook - https://www.facebook.com/AirtelIndia;
- Instagram - https://www.instagram.com/airtelindia;
- X - https://x.com/airtelindia.
- Call drops or unable to make/receive calls
- Weak or no signal
- Slow mobile data speed
- SIM card not recognized
- Recharge or balance discrepancies
- Restart your phone to reset network connectivity.
- Check if the SIM card is properly inserted and active.
- Manually select the Airtel network in your mobile network settings.
- Verify that your plan is active and recharge if necessary.
- Contact Airtel customer support at 121 for further assistance.
- No internet connection
- Slow broadband speed
- Frequent disconnections
- Router not working
- Billing or payment issues
- Restart your Wi-Fi router and ensure all cables are securely connected.
- Check for local outages or maintenance on the Airtel app or website.
- Ensure your broadband plan is active and all bills are paid.
- Place the router in an open and central location for better coverage.
- Contact Airtel Broadband support at 121 or through the Airtel Thanks app for unresolved issues.
- Channels not working or missing
- Set-top box not responding
- Buffering or streaming issues
- Account or recharge errors
- Restart your set-top box and check all cable connections.
- Ensure your subscription is active and the payment is up to date.
- Clear the app cache for Airtel Xstream on smart devices.
- Check your internet connection for streaming services.
- Reach out to customer care at 121 for technical help.
- Unable to log in or access account
- App crashes or freezes
- Issues with recharging or payments
- Notification problems
- Update the app to the latest version from Google Play or App Store.
- Clear app cache and data from your device’s settings.
- Restart your device and try logging in again.
- Reinstall the app if problems persist.
- Contact Airtel support via the app or website.
Airtel
Your message will be published in about
5 minutes
Service administration will see your message