based on user reports and queries over the last 24 hours
Bharat Sanchar Nigam Limited outage statistics
- By Hotline Phone for customers: 1800-345-1500 (Landline/Broadband), 1800-180-1503 (Mobile Services), 1500 (Landline/Broadband Helpline), 1503 (Mobile Helpline); for Business: 1800-419-0505, +91-120-2750080;
- E-mail: portalhelpdesk@bsnl.co.in; customercare@bsnl.co.in;
- Through Feedback Form or Personal Account: https://selfcare.bsnl.co.in/tungsten/UI/facelets/contactBSNL.xhtml;
- In the BSNL Selfcare App for Android and iOS devices.
- LinkedIn: https://www.linkedin.com/in/bharat-sanchar-nigam-limited/;
- Facebook: https://www.facebook.com/BSNLCorporate;
- Instagram: https://www.instagram.com/bsnlcorporate;
- X: https://x.com/BSNLCorporate.
Possible Issues:
- No dial tone or unable to make/receive calls.
- Poor call quality or frequent call drops.
- Line noise or static interference.
How to Fix:
- Check if the handset is properly connected and the phone is not muted.
- Inspect the wiring and sockets for physical damage or loose connections.
- Try connecting the phone to a different socket to rule out internal wiring issues.
- If there is still no dial tone, report the fault using the BSNL Selfcare App, website, or customer care number (1500).
- For ongoing or widespread outages, wait for updates from BSNL.
Possible Issues:
- No network signal or frequent network drops.
- Unable to make or receive calls or send SMS.
- Mobile data not working or too slow.
How to Fix:
- Ensure your mobile device is not in Airplane mode and the SIM card is inserted correctly.
- Restart your mobile phone and re-insert the SIM card if needed.
- Select network mode manually in your phone settings (2G/3G/4G).
- If there’s a known outage, check official BSNL social media for updates and estimated restoration times.
- Contact BSNL Mobile Helpline (1503) if the problem persists.
Possible Issues:
- Unable to connect to the internet.
- Slow internet speed or frequent disconnections.
- Broadband modem/router lights blinking abnormally.
How to Fix:
- Restart your modem/router and computer or connected device.
- Check all cables and power supply connections.
- Ensure your broadband bill is paid and account is active.
- Reset your modem to factory settings if nothing else works (refer to BSNL support for guidance).
- Use the BSNL Selfcare portal to log a complaint or track ongoing issues.
Possible Issues:
- Fiber connection not working, Power or LOS (Loss of Signal) light blinking red.
- Unable to access internet, streaming, or VoIP services.
- Connection frequently drops or speed is much lower than subscribed.
How to Fix:
- Verify all fiber cables are securely connected and not damaged.
- Restart the ONT (Optical Network Terminal)/router.
- Check if the LOS/Power lights indicate outage-if yes, report the issue to BSNL at 1800-345-1500 or via the Selfcare portal.
- For widespread outages, updates may be issued via SMS or BSNL’s social channels.
Possible Issues:
- Mobile internet not connecting or browsing very slow (throttling).
- Apps not loading or constant buffering on videos.
How to Fix:
- Confirm that you have an active data plan and remaining data balance.
- Set the correct Access Point Name (APN) in your device settings (bsnlnet for most plans).
- Toggle mobile data off and on, or restart your phone.
- Move to areas with better network coverage.
- Contact BSNL support if the problem continues.
Possible Issues:
- Unable to reach customer support by phone or email.
- Selfcare portal not loading or displaying errors.
- Trouble raising or tracking complaints.
How to Fix:
- Try contacting at different times if helplines are busy.
- Use alternative support channels like the BSNL Selfcare App or email.
- Clear browser cache or try accessing the Selfcare portal from another browser/device.
- Look for service disruption notices on BSNL social media.
Bharat Sanchar Nigam Limited
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