based on user reports and queries over the last 24 hours
State Bank of India outage statistics
- By Hotline Phone - 18001234, 18002100, 00918026599990;
- Through Feedback Form or Personal Account - https://sbi.bank.in;
- In the YONO SBI: Banking & Lifestyle App for Android and iOS devices;
- Via WhatsApp Chat - https://wa.me/919022690226.
- LinkedIn - https://www.linkedin.com/company/state-bank-of-india;
- Facebook - https://www.facebook.com/StateBankofIndia;
- Instagram - https://instagram.com/theofficialsbi;
- X - https://twitter.com/TheOfficialSBI.
- Unable to log in to the net banking portal
- "Invalid user ID or password" error
- Account locked due to incorrect login attempts
- Difficulty accessing certain banking services online
- Page not loading or server errors
- Double-check your user ID and password for correctness.
- If your account is locked, use the ‘Forgot Password’ option or contact customer care for assistance.
- Clear your browser cache and cookies, or try accessing the portal from another browser or device.
- Ensure your internet connection is stable.
- Contact SBI customer care at 1800-11-2211 or 1800-425-3800 if the issue persists.
- App not opening or crashing
- Unable to register or log in
- OTP (One-Time Password) not received
- Transaction failures
- App running slowly or freezing
- Update to the latest version of the app from the official app store.
- Restart your device and try logging in again.
- Ensure your mobile number is correctly registered with the bank for OTPs.
- Check your mobile network or internet data connectivity.
- Reinstall the app if problems continue or contact SBI support via the app or helpline.
- Card not working at ATMs or POS
- Transaction declined or failed
- Card blocked or hotlisted
- Cash not dispensed but account debited
- PIN issues or forgotten PIN
- Confirm your card is active and not expired or blocked.
- Check your account balance and ATM limits.
- Request a new PIN via net banking, customer care, or by visiting your branch.
- In case of cash not dispensed but amount debited, file a complaint via SBI customer care or at your nearest branch.
- If your card is blocked or lost, request a replacement promptly in the bank or via online banking.
- Payment or billing errors
- Card decline at merchants or online
- Card lost or stolen
- Unauthorized transactions
- Issues with reward points or offers
- Verify payment status and ensure bill payments are made before the due date.
- Check your credit card limit and block status.
- If the card is lost or stolen, immediately block it via the SBI Card app, website, or customer care at 1860-180-1290.
- Report unauthorized transactions immediately for dispute resolution.
- For reward points or offers, review terms and contact SBI Card customer support for clarifications.
- Long wait times or delays in service
- Issues updating KYC or personal information
- Problems with passbook printing or cheque deposits
- Difficulty in communicating with staff
- Visit the branch during non-peak hours to avoid long queues.
- Ensure you carry valid and updated documents for KYC or other updates.
- Use digital channels such as kiosks and ATMs for passbook printing or cheque deposits where available.
- Contact the branch manager for unresolved or escalated issues.
State Bank of India
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