based on user reports and queries over the last 24 hours
AnyDesk outage statistics
- Email: support@anydesk.com
- Official website: https://anydesk.com/en/contact
- X: https://x.com/anydesk
- LinkedIn: https://www.linkedin.com/company/anydesk-software-gmbh
- YouTube: https://www.youtube.com/c/AnyDesk
- Check your internet connection stability and speed
- Verify that both devices are connected to the internet
- Ensure the client ID is entered correctly
- Try using the TCP direct connection option
- Check if the remote device is online and running
- Reduce the screen resolution on the remote device
- Close unnecessary applications on both devices
- Lower the display quality settings in the software
- Check if your hardware meets the minimum requirements
- Update your graphics drivers
- Verify that the password is correct and hasn't changed
- Check if two-factor authentication is enabled
- Ensure you have proper permissions on the remote device
- Try using the access key instead of password authentication
- Update to the latest version of the application
- Add exceptions in Windows Firewall for the program's executable
- Configure router settings to allow traffic on required ports
- Check if your network administrator blocks remote desktop software
- Verify that antivirus software isn't interfering with the connection
- Try connecting through a different network
- Enable audio transfer in the connection settings
- Check if audio devices are properly configured on both ends
- Verify sufficient disk space for file transfers
- Ensure files aren't in use by other applications during transfer
- Restart the application if audio or file transfer features stop working
- Run the installer as administrator
- Temporarily disable antivirus software during installation
- Clear temporary files before reinstalling
- Download the latest version from the official website
- Check system compatibility requirements before installation
- Use strong, unique passwords for each connection
- Enable two-factor authentication for added security
- Keep the software updated to the latest version
- Regularly review connection logs for unauthorized access
- Only accept connections from trusted devices and users
AnyDesk
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