based on user reports and queries over the last 24 hours
HoYoLAB outage statistics
- Email: support_os@hoyoverse.com
- Official website: https://www.hoyolab.com
- X: https://x.com/HoYoLAB
- Discord: https://discord.com/invite/hoyolab
- YouTube: https://www.youtube.com/@HoYoLAB
- Reddit: https://www.reddit.com/r/HoYoLAB
- Check your internet connection stability
- Verify your login credentials are correct
- Try logging in through different methods (email, username, social media)
- Clear app cache and data or reinstall the application
- Contact customer support if the problem persists
- Ensure you're logged into the correct HoYoLAB account
- Check if the check-in feature is temporarily disabled
- Verify your game account is properly linked to HoYoLAB
- Try accessing through different devices or browsers
- Wait for server maintenance to complete if announced
- Refresh the page or restart the application
- Check for app updates in your device's app store
- Clear browser cookies and cache if using web version
- Ensure you have proper permissions for community interactions
- Report persistent issues through official feedback channels
- Confirm stable internet connection
- Check if game servers are online and accessible
- Verify your game account is properly linked and authenticated
- Wait for synchronization to complete
- Contact support if data appears incorrect or missing
- Check notification settings in both HoYoLAB and device settings
- Ensure push notifications are enabled for the application
- Verify your account hasn't muted specific notification types
- Reinstall the app if notifications consistently fail
- Check for app permissions regarding notifications
- Close background applications to free up device resources
- Clear app cache regularly to improve performance
- Update to the latest version of HoYoLAB
- Use a stable Wi-Fi connection instead of mobile data
- Consider device specifications if problems persist
- Enable two-factor authentication for added security
- Regularly update your password and avoid sharing credentials
- Monitor linked devices and revoke access to unfamiliar ones
- Report suspicious activity immediately to customer support
- Use official channels only for account management
HoYoLAB
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