based on user reports and queries over the last 24 hours
Meesho outage statistics
- By Hotline Phone for customers: 080-61799600 (Customer Care, available 8:00 am–8:00 pm, all days); For Business/Seller Support: 080-68878782 (Seller Support Helpline, available 8:00 am–8:00 pm, all days);
- E-mail: help@meesho.com (General Customer Support and Feedback); sell@meesho.com (Seller/Business Support); grievance@meesho.com (Grievance Redressal);
- Through Feedback Form or Personal Account: https://www.meesho.com/contact-us (fill out the contact form for support, feedback, or complaints);
- Order support, feedback, and help are also available in the Meesho Mobile App for Android and iOS devices (go to "Help" or "Support" section for direct assistance and ticket submission).
- LinkedIn: https://www.linkedin.com/company/meesho;
- Facebook: https://www.facebook.com/meeshosupply;
- Instagram: https://www.instagram.com/meeshoapp;
- X (Twitter): https://x.com/Meesho_Official.
Possible Issues:
- The Meesho website (https://www.meesho.com/) is not loading, shows error messages, or is extremely slow.
- Certain sections (product catalog, cart, login) are inaccessible due to server outage or maintenance.
Solutions:
- Check your internet connection and try accessing the site from a different browser or device.
- Clear your browser’s cache and cookies, then reload the website.
- Look for maintenance or outage notifications on the Meesho homepage or social media.
- If the issue persists, contact Meesho customer support by phone or email.
Possible Issues:
- The Meesho mobile app fails to open, crashes, or certain features (ordering, tracking) are unresponsive.
- App notifications are not received or are delayed.
Solutions:
- Update the app to the latest version from the App Store or Google Play.
- Restart your device and clear the app’s cache.
- Reinstall the app if problems persist.
- Ensure your device is compatible with the app’s requirements.
- Contact Meesho support if the app remains down or key features are not working.
Possible Issues:
- Unable to log in to your Meesho account due to invalid credentials, system errors, or the login page not loading.
- OTPs for login or password reset are not received.
- Account is locked after multiple failed login attempts.
Solutions:
- Use the “Forgot Password” option to reset your credentials.
- Check your SMS and email (including spam/junk folders) for OTPs or reset links.
- Try logging in from a different device or network.
- If your account remains inaccessible, contact Meesho technical support.
Possible Issues:
- Unable to place an order due to system errors, payment gateway failure, or the checkout page not loading.
- Orders are not being processed or confirmed.
Solutions:
- Double-check all entered order and payment details.
- Try placing the order at a different time or through another device.
- Use an alternative payment method if one is failing.
- Contact Meesho customer support if you do not receive order confirmation or if the issue persists.
Possible Issues:
- Payment is not processed, fails, or is declined by the payment gateway.
- Amount is debited but order is not confirmed.
Solutions:
- Ensure your payment method (card, wallet, UPI) is active and has sufficient balance.
- Wait a few minutes and check your bank statement for transaction status.
- If the amount is debited but the order is not confirmed, contact Meesho support with transaction details for a refund or resolution.
Possible Issues:
- Unable to track your order, or the tracking page is down.
- Order status is not updating or is stuck.
Solutions:
- Refresh the tracking page or app, and check for updates after a few minutes.
- Contact customer support for real-time order status.
- If tracking remains unavailable, use the order confirmation email/SMS for reference when contacting support.
Possible Issues:
- Sellers are unable to access the Meesho Seller Portal or dashboard due to system errors or maintenance.
- Product uploads, order management, or payment reconciliation features are not working.
Solutions:
- Try accessing the portal from a different browser or device.
- Clear browser cache and cookies, then reload the seller portal.
- Check for maintenance notifications or updates from Meesho Seller Support.
- Contact seller support if the issue persists.
Possible Issues:
- Unable to reach customer support by phone, email, or chat.
- Long wait times or no response to submitted queries.
Solutions:
- Try alternate contact methods (phone, email, online form, or social media).
- Call during off-peak hours for faster response.
- Keep a record of your case or ticket number for follow-up and escalation if needed.
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