based on user reports and queries over the last 24 hours
Microsoft Teams outage statistics
- By Hotline Phone for customers: 000-800-440-2000 (Microsoft India Customer Support, 24x7); 1-800-642-7676 (Microsoft Global Customer Service, 24x7); for Business/Enterprise: 1-800-102-1100 (Microsoft India Business Support);
- Through Feedback Form or Personal Account: https://support.microsoft.com/teams (submit a support request, use live chat, or get help through your Microsoft account); for business users, submit a ticket via the Microsoft 365 Admin Center: https://admin.microsoft.com/
- In the Microsoft Teams Mobile and Desktop Apps: Click “Help” or “?” in the lower left corner and select “Help” or “Contact support”; follow prompts to submit feedback or a support ticket.
- Facebook: https://www.facebook.com/Microsoft;
- Instagram: https://www.instagram.com/microsoftteams;
- X (Twitter): https://x.com/MicrosoftTeams.
The Teams app may not open, may crash unexpectedly, or freeze on launch.
- Restart your device and try opening Microsoft Teams again.
- Update the Teams app to the latest version from your app store or website.
- Clear Teams cache: for desktop, sign out, close the app, and delete the cache folder (%appdata%\Microsoft\Teams).
- Uninstall and reinstall the app if the problem continues.
Microsoft Teams may experience global or regional outages affecting multiple users.
- Check Microsoft Teams status at https://status.office.com or Microsoft 365 admin center.
- Visit official Teams social media channels for outage announcements or updates.
- If it’s a known outage, wait for Microsoft to resolve the issue.
Users may encounter errors when signing in, such as “We couldn’t sign you in” or “Authentication failed.”
- Verify your username and password.
- Reset your password, if necessary, through your organization's IT or Microsoft account.
- Clear browser cookies/cache if using Teams web app.
- Contact your IT administrator if the problem persists, especially in enterprise accounts.
Teams meetings may not connect, or audio/video features may not work properly.
- Restart your device and ensure your internet connection is stable.
- Check your microphone, camera, and speaker permissions in device settings and in Teams.
- Test the "Devices" section in Teams settings and use the built-in test call.
- Update audio and video drivers if using desktop; restart the Teams app after changes.
Users may experience slow performance, lagging, or the app becoming unresponsive.
- Close other heavy apps running in the background to free up system resources.
- Ensure your internet connection is stable and with sufficient bandwidth.
- Update your operating system and the Teams app to the latest version.
- Restart your device to clear temporary issues.
Sharing or uploading files in Teams may not work.
- Check your OneDrive or SharePoint storage limits.
- Ensure you have the necessary permissions and are connected to the internet.
- Try uploading a smaller file or a different file format.
- Restart Teams or clear its cache.
You may not receive chat messages, notifications, or calls in time.
- Check your notification settings in Teams and your device’s notification preferences.
- Ensure the Teams app can run in the background and is not restricted by battery saver.
- Log out and log back into Teams to refresh notifications.
The web version may not load properly, showing blank pages or error messages.
- Clear browser cache and cookies.
- Use a supported and up-to-date browser (preferably Microsoft Edge, Chrome, or Firefox).
- Disable any conflicting browser extensions.
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