based on user reports and queries over the last 24 hours
BGMI outage statistics
During last hour where are reports about BGMI not working in regions:
* the data are adjusted for regional population size
Operating systems of devices, from which fault reports are arriving:
Fault reports are arriving from the networks of this telecom providers:
* for the last hour
- By Customer Support Form: https://india.krafton.com/contact-us/ (select "Customer Support" and fill in the form for game-related issues);
- Through In-Game Customer Service: Open the BGMI app → Tap on the arrow icon in the bottom right → Select "Settings" → Tap "Customer Service" to submit queries directly;
- Official Website: https://www.battlegroundsmobileindia.com;
- Help Center and FAQs: https://support.battlegroundsmobileindia.com.
- Facebook: https://www.facebook.com/BattlegroundsMobileIN;
- Instagram: https://www.instagram.com/battlegroundsmobilein_official;
- X (Twitter): https://x.com/BGMI_OFFICIAL;
- Discord: https://discord.gg/battlegroundsmobilein.
The game might not open, gets stuck on the loading screen, or closes unexpectedly.
- Restart your device and try launching BGMI again.
- Clear the app cache and data from your device settings.
- Ensure you have updated BGMI to the latest version via the Google Play Store or Apple App Store.
- If the problem persists, uninstall and reinstall the game.
Sometimes, BGMI servers may be down, leading to inability to log in or play matches.
- Check official BGMI social media channels for server outage or maintenance announcements.
- Wait for the BGMI technical team to resolve the issue if it is server-side.
- Try playing at a later time when service is restored.
Players might experience latency, lag, or "throut" issues during matches.
- Switch to a stable Wi-Fi network or use a reliable mobile data connection.
- Close background apps to free up device resources.
- Ensure no large downloads or streams are running in the background.
- Use the in-game "Repair" tool from the login screen if lag persists.
Users may face login failures, errors like "login failed," or account suspension.
- Double-check your login credentials and ensure your account details are correct.
- Reset your password if you have forgotten it.
- If suspended or banned, review BGMI’s community guidelines and contact support through the in-game customer service.
Issues In-game sounds or voice chat may be unavailable or distorted.
- Check the device volume and sound settings in both your phone and BGMI.
- Reconnect your headphones or switch to speaker mode.
- Restart the game or device if the problem persists.
Difficulties with installing or updating BGMI might prevent access to new features.
- Check your device storage and free up space if needed.
- Ensure a stable internet connection during download and installation.
- Restart the device and try updating or reinstalling BGMI from the official store.
Issues with buying UC (Unknown Cash) or other in-game items can occur.
- Confirm payment details and ensure your account has sufficient balance.
- Check if there are known issues with payment providers.
- Restart the app and check your in-game inventory after a few minutes.
- Contact BGMI support if your purchase is not delivered.
Players may face poor graphics quality, missing textures, or rendering failures.
- Adjust graphics settings within BGMI based on your device capability.
- Update your device’s graphics drivers or system software.
- Restart the game and device.
BGMI might not work properly on certain devices or if using an emulator.
- Ensure your device or emulator meets the minimum requirements.
- Update the emulator or device firmware to the latest version.
- Avoid using unsupported emulators or third-party apps.
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