based on user reports and queries over the last 24 hours
Flipkart outage statistics
- By Hotline Phone for customers: 1800-208-9898 (Customer Support, toll-free, 24x7);
- E-mail: cs@flipkart.com (General Customer Support);
- For Sellers: seller-support@flipkart.com (Seller Support);
- Through Feedback Form or Personal Account: https://www.flipkart.com/helpcentre (log in to your Flipkart account and access "Help Centre" to chat, raise a ticket, or request a callback);
- Business Enquiries: https://www.flipkart.com/business (Contact form for B2B/business services);
- Flipkart App: Available for Android and iOS devices (in-app support and chat available).
- LinkedIn: https://www.linkedin.com/company/flipkart;
- Facebook: https://www.facebook.com/flipkart;
- Instagram: https://www.instagram.com/flipkart;
- X: https://x.com/Flipkart;
- YouTube: https://www.youtube.com/flipkart.
Common Issues:
- Website not loading or very slow
- Login page not opening
- Search or browsing not responding
- Errors while placing orders or checking out
How to Fix:
- Check your internet connection and try to reload the page.
- Clear browser cache and cookies, or try using another browser.
- Disable ad blockers or VPN extensions that may interfere.
- Visit https://www.flipkart.com/helpcentre to check for official outage announcements or updates.
- If the issue persists, contact Flipkart Customer Support at 1800 208 9898 or cs@flipkart.com.
Possible Problems:
- App crashing on launch
- Unable to sign in or continue as guest
- App freezing or items not loading
How to Fix:
- Make sure your app is updated to the latest version from Google Play or App Store.
- Force close the app and reopen it.
- Restart your device.
- Clear the app cache (Settings > Apps > Flipkart > Storage > Clear Cache).
- Uninstall and reinstall the app if problems persist.
- If the outage continues, visit the Flipkart Help Centre or follow their social media for updates.
Common Issues:
- Payment gateway not responding
- Orders not processing after successful payment
- Error messages during checkout
How to Fix:
- Ensure you have a stable internet connection and sufficient funds in your payment method.
- Try using an alternative payment mode (credit/debit card, UPI, net banking, COD).
- Wait a few minutes and try processing the payment again.
- Do not attempt multiple payments at once-check your order history for status or refunds.
- Contact your bank if the payment was deducted but order is not confirmed.
- For unresolved payment issues, contact Flipkart Support at cs@flipkart.com or use the Help Centre.
Common Seller Portal Problems:
- Seller login not working or portal is down
- Unable to upload products or manage orders
- Dashboard not loading
How to Fix:
- Confirm Flipkart Seller Portal status at https://seller.flipkart.com/ or Flipkart social channels for outage updates.
- Check your browser or app version, and clear cache or use incognito/private mode.
- If the issue persists, contact Seller Support at seller-support@flipkart.com.
Possible Problems:
- Shipment or delivery updates not showing in order tracking
- "Out for delivery" status stuck for a long time
- No notification about order dispatch
How to Fix:
- Allow some time for tracking updates, as information may be delayed.
- Check your registered email and SMS for alternate updates.
- Use the Flipkart app/web to refresh the order status.
- Contact Flipkart Customer Support if your order has been delayed beyond the estimated delivery window.
Issues:
- Unable to call helpline, no response on chat/support
- Long wait times or abrupt disconnections
How to Fix:
- Try using alternative support channels: Help Centre (https://www.flipkart.com/helpcentre), email (cs@flipkart.com), or social media.
- Attempt to contact support during non-peak hours.
- Check Flipkart’s social channels and app for known support outages or maintenance periods.
- If your issue is urgent and still unresolved, try escalating via social media (X, Facebook).
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