based on user reports and queries over the last 24 hours
Swiggy outage statistics
- By Hotline Phone for customers: 080-67466729 (Customer Care, available 24x7);
- E-mail: support@swiggy.in (General Customer Support; order and delivery queries);
- Through Feedback Form or Personal Account: https://www.swiggy.com/support (log in to your Swiggy account via web or app and access the “Help & Support” section to chat with support, raise a ticket, or request a callback);
- Swiggy Genie Help: https://www.swiggy.com/geniesupport (for Swiggy Genie-specific support);
- In the Swiggy App for Android and iOS devices (24x7 live chat and support features available inside the app).
- LinkedIn: https://www.linkedin.com/company/swiggy-in;
- Facebook: https://www.facebook.com/swiggy.in;
- Instagram: https://www.instagram.com/swiggyindia;
- X: https://x.com/swiggy.
Common Issues:
- Swiggy app not opening or crashing on launch
- App is stuck on loading screen
- Cannot log in or browse restaurants
How to Fix:
- Check your internet connection (Wi-Fi or mobile data).
- Close the app completely and reopen it.
- Ensure the Swiggy app is updated to the latest version via the Play Store or App Store.
- Restart your device and try again.
- Clear the app cache: Go to Settings > Apps > Swiggy > Storage > Clear Cache.
- If the problem persists, reinstall the app.
- For widespread outage notifications, check Swiggy’s social media channels or support page.
Possible Problems:
- Website not loading, slow, or shows error messages
- Unable to log in, search, or place orders
How to Fix:
- Refresh the website or try accessing at a later time.
- Clear your browser cache and cookies, or use incognito/private mode.
- Switch to a different browser or device.
- Check for service outage announcements on Swiggy’s social pages.
- If still down, contact Swiggy Support at support@swiggy.in or through the Help section in the app.
Common Issues:
- Unable to place orders, “Order failed” message
- Payment not processing or payment gateway down
- Charged but order not confirmed
How to Fix:
- Confirm your internet connection and app/website version.
- Try another payment method (UPI, wallet, card, COD).
- Wait for a few minutes and retry the payment.
- Do not attempt multiple payments if money was already deducted—check your orders and transaction status.
- For unresolved payment failures, contact Swiggy Customer Support via in-app chat, call 080-67466729, or email support@swiggy.in.
Possible Issues:
- Swiggy Genie unavailable or not accepting new orders
- Genie requests not getting assigned or showing errors
How to Fix:
- Ensure Genie service is operational in your city at the current time.
- Check for any live updates or announcements on https://www.swiggy.com/geniesupport or Swiggy’s social channels.
- If Genie is down for maintenance or in outage, please try after some time.
- For specific Genie failures, contact Genie Support through in-app help or web portal.
Typical Problems:
- Delivery tracking not updating or stuck
- “Order out for delivery” status not changing
- No notifications about your order
How to Fix:
- Allow some time for the system to refresh, as tracking updates may be delayed.
- Check notifications, emails, or SMS for alternate updates.
- Open your Swiggy app or account, and refresh the order page.
- If significant delivery delays occur, contact your delivery partner via the app or customer support.
Potential Problems:
- In-app support chat not launching or connecting
- Long wait times or no response via hotline (080-67466729)
How to Fix:
- Close and reopen the app, then retry accessing customer support.
- Use alternative channels—email support@swiggy.in, use web support at https://www.swiggy.com/support, or try social channels.
- If the hotline is down, check Swiggy’s official social media for outage announcements or updates.
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