based on user reports and queries over the last 24 hours
Government e-Marketplace outage statistics
- By Hotline Phone for Buyers, Sellers, and General Support: 1800-419-3436 (Toll-free, 8:00 am to 8:00 pm, all days, except national holidays); GeM Procurement Business Support: +91-11-61400200 (Delhi office);
- E-mail: helpdesk-gem@gem.gov.in (General Support), gemerp@gem.gov.in (ERP Integration), sanction@gem.gov.in (Sanction/Transaction Issues), grievance-gem@gem.gov.in (Grievances), procurement@gem.gov.in (Procurement Related Queries);
- Through Feedback Form or Customer Support Portal: https://gem.gov.in/contactUs (submit a ticket or request a callback); For GeM Portal Assistance: https://gem.gov.in/signin (log in, access "Help Desk" or "Raise a Ticket");
- GeM SAHAY WhatsApp Support (Chatbot): +91 77778 77788 (for assistance and basic queries via WhatsApp);
- GeM Mobile App: Available for Android and iOS devices.
- LinkedIn: https://www.linkedin.com/company/government-e-marketplace;
- Facebook: https://www.facebook.com/govGeM;
- Instagram: https://www.instagram.com/government.e.marketplace;
- X: https://twitter.com/GeM_India.
Possible Issues:
- The GeM website is down or inaccessible, shows error messages, or pages fail to load.
- Slow performance or timeouts due to server outage, technical failure, or heavy traffic.
Solutions:
- Check your internet connection and make sure you are using https://gem.gov.in.
- Try clearing your browser cache or access from another device/browser.
- Check for official maintenance notifications or updates on GeM social media.
- If the portal remains down, contact GeM support by phone or email for outage status.
Possible Issues:
- Login page not loading, or you cannot log in due to incorrect credentials or system error.
- Captcha not displaying, password reset not functioning, or account locked after multiple failed attempts.
Solutions:
- Reset your password using the “Forgot Password” option.
- Ensure your account is activated and you are entering correct details.
- Disable browser extensions and try again, or switch devices.
- Clear cookies/cache and make sure pop-ups are enabled.
- Contact GeM helpdesk if account remains locked or login is still not working.
Possible Issues:
- Unable to complete registration as buyer/seller or onboarding process halts mid-way.
- System error, missing verification emails, or KYC document upload failure.
Solutions:
- Double-check form inputs and attached documents for correct formats.
- Look for verification emails (also check spam/junk folder).
- Retry after some time if site is under maintenance or experiencing a service outage.
- Contact support if the issue persists, citing your application reference number.
Possible Issues:
- Unable to upload products, images not loading, or system fails to save listings.
- Timeout or system errors during listing submission or catalog update.
Solutions:
- Check file size and format requirements for images/documents.
- Try uploading one item at a time to identify faulty entries.
- Clear cache or use a different browser; ensure stable internet.
- Contact GeM technical support with details and screenshots if the problem persists.
Possible Issues:
- Order submission page not responding; payment gateway errors.
- Transactions not being processed or confirmation not received.
- Site throttling due to excessive load.
Solutions:
- Ensure all cart details are correctly filled and documents attached.
- Retry after a few minutes or during off-peak hours.
- Check with your bank if payment is processed, but not reflected on GeM.
- Keep a record of transaction/order reference and contact GeM support.
Possible Issues:
- Unable to join bidding process, submit quotes, or participate in auctions.
- Timer errors or auction freezing due to website or server failure.
Solutions:
- Clear browser cache and refresh the bidding page.
- Check GeM notifications for updates on auction timings and website status.
- If the outage is widespread, monitor GeM’s social channels for reschedule notice.
- Report technical issues with as much detail as possible to GeM support.
Possible Issues:
- Issues processing payments, invoices, or reconciling accounts.
- Payment confirmation not updating, system returns error or times out.
Solutions:
- Confirm payment status with your bank before retrying.
- Keep transaction evidence (screenshots, reference numbers).
- Wait a while and try again if the payment portal is temporarily down.
- Report unresolved issues to GeM finance support via official channels.
Possible Issues:
- Unable to submit complaints, raise tickets, or check the status of existing grievances.
- System does not generate ticket number or portal is down.
Solutions:
- Try alternate methods (call helpline, email, WhatsApp GeM SAHAY).
- Ensure all mandatory fields in complaint forms are filled correctly.
- Repeat submission in a different browser or at a later time.
- Save all written correspondence for follow-up.
Possible Issues:
- Product or service search not giving results, or analytics dashboard not updating.
- System freeze or server down during search/analysis.
Solutions:
- Narrow down your search/filter criteria to reduce load.
- Refresh the page or try another device or browser.
- If the analytics module is down, monitor GeM’s status page or social feeds.
- Contact support if system failure persists.
Possible Issues:
- App crashes, shows blank screens, or specific features not loading.
- Login to the app fails or notifications not received.
Solutions:
- Update the GeM mobile app to the latest version.
- Restart your device, clear app cache, or reinstall the app.
- Check device compatibility and ensure permissions are enabled.
- Contact GeM technical support if issues continue.
Government e-Marketplace
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