Income Tax Department not working in India today?

How to Contact Income Tax Department Technical Support

- By Hotline Phone for customers: 1800 103 0025 (Toll-Free, National Call Center, 8:00 am–8:00 pm, all India); 1800 180 1961 (Toll-Free, Aaykar Sampark Kendra, 8:00 am–8:00 pm); +91-80-46122000, +91-80-61464700 (for e-Filing Portal technical support); For Business/ TAN/ Deductor queries: 1800 103 0344 (TRACES Call Center, 10:00 am–6:00 pm, Mon–Sat);

- E-mail: ask@incometax.gov.in (General Queries); euf@incometax.gov.in (e-Filing Portal/ITR issues); refunds@incometax.gov.in (Income Tax Refunds); helpdesk@cpc.incometax.gov.in (Central Processing Centre queries); contactus@tdscpc.gov.in (TRACES portal/ TDS-related queries); videomeeting@incometax.gov.in (Request for video meetings/consultations);

- Through Feedback Form or Personal Account: https://www.incometax.gov.in/iec/foportal/ (e-Filing Portal – log in to access "Helpdesk", "Submit Grievance", "Raise a Ticket", and service requests); https://www.tdscpc.gov.in/ (TRACES Portal for TDS-related queries for employers/businesses);

- In the Aaykar Setu Mobile App for Android and iOS devices (services, helpdesk, and support).

Latest News and Updates:

- LinkedIn: https://www.linkedin.com/company/income-tax-department-india

- Facebook: https://www.facebook.com/IncomeTaxIndia

- Instagram: https://www.instagram.com/incometaxindia.official

- X: https://x.com/IncomeTaxIndia

- YouTube: https://www.youtube.com/c/IncomeTaxIndia

e-Filing Portal Not Working? (e-Filing Site Down or Outage)

Common Issues:

- The Income Tax Department e-Filing portal (​https://​www.​incometax.​gov.​in/) is not loading, shows errors, or is slow

- Login failure, system shows “service unavailable,” “504 Gateway Timeout,” or blank pages

- Trouble submitting ITR, forms, or uploading documents

- Scheduled downtime or maintenance banner displayed

How to Fix:

- Check if your internet connection is stable and try clearing your browser’s cache and cookies.

- Use the latest version of Chrome, Firefox, or Edge browser and try again from another device if possible.

- If the site is down for maintenance, wait for the official maintenance window to close.

- For persistent errors, contact the e-Filing Technical Helpdesk at 1800 103 0025 or euf@incometax.gov.in.

- You can also submit your issue by raising a ticket in the “Helpdesk” section after logging in (when available).

Aaykar Setu App Not Working? (App Down, Login Failure, or Service Failure)

Symptoms:

- App not opening, crashes, or features not loading (app failure)

- Unable to log in or receive OTPs

- App displays “service unavailable,” errors, or fails to update status of requests

How to Fix:

- Make sure you have the latest version of the Aaykar Setu App from Google Play or the App Store.

- Restart your phone and check that network/data connection is stable.

- Clear the app cache from your device settings or reinstall the app.

- Check if other users are reporting problems, indicating a wider outage.

- Report persistent app failures via ask@incometax.gov.in or call the helpdesk.

Income Tax Refund Not Credited? (Refund Failure or Processing Outage)

Possible Problems:

- Refund shows processed but not credited to your bank account

- Status stuck as “under process” or “failed” for an extended period

- No update on refund status (system downtime)

How to Fix:

- Verify that your bank account details on the e-Filing portal are correct and active.

- Wait 7–10 working days after the refund is marked as processed; delays may occur during peak times.

- For unresolved issues, contact refunds@incometax.gov.in or helpdesk@​cpc.​incometax.​gov.​in.

- Use the e-Filing portal’s “Grievance” or “Submit Request” features to raise a complaint if the refund is delayed.

Income Tax TRACES Portal Not Working? (TRACES Site Outage or Access Failure)

Symptoms:

- Unable to access TRACES (https://www.tdscpc.gov.in/) for TDS-related functions

- Logins not accepted, system errors, or “service down” message

- Trouble generating Form 16/16A, downloading certificates, or submitting requests

How to Fix:

- Make sure you have a steady network connection; clear browser cache and try a different browser.

- Access the portal outside of peak business hours if you experience heavy traffic or throttling issues.

- Confirm your username and password, and reset if needed.

- For unresolved errors, contact contactus@tdscpc.gov.in or the TRACES call center at 1800 103 0344.

PAN Services Not Working? (PAN Portal Down, Submission Failure, or Outage)

Common Issues:

- NSDL or UTIITSL PAN application websites not loading or showing errors

- System failure during PAN submission, document upload, or status inquiry

- Payment not going through or receipt not generated

How to Fix:

- Clear browser cookies and retry from another browser/device.

- Check for downtime notifications on the PAN portal or try again after some time.

- For persistent technical problems, contact tininfo@nsdl.co.in or call 1800 222 990.

- Use “Track PAN Status” later if acknowledgment is delayed.

Grievance Redressal Not Working? (Helpdesk Portal Down or Ticket Submission Failure)

Possible Problems:

- Unable to submit a grievance/ticket via the Income Tax e-Filing portal

- Status inquiry or ticket tracking not loading

- Helpdesk reply delays due to system outage

How to Fix:

- Try using a different browser or device to log in and access the helpdesk feature.

- Check if there’s an official outage or maintenance alert on the portal.

- If ticket submission is not working, send your complaint directly via email to ask@incometax.gov.in or euf@incometax.gov.in.

- For urgent matters, call the helpline 1800 103 0025.

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