NeGD not working in India today?

How to Contact National e-Governance Division (NeGD) Technical Support

- By Hotline Phone for customers: 1800 121 3468 (Toll-Free Digital India/UMANG Customer Care, 24x7); +91-11-24303706 (NeGD Headquarters/General Line); For Business or Project Inquiries: +91-11-24303701, +91-11-24303707;

- E-mail: helpdesk@digitalindia.gov.in (General Queries, Technical Support for Digital India/NeGD); negd@digitalindia.gov.in (NeGD Official Communications); umangfeedback@digitalindia.gov.in (UMANG Platform Support); webmanager@digitalindia.gov.in (Website/Online Portal Issues);

- Through Feedback Form or Personal Account: https://negd.gov.in/contact-us (Official NeGD contact form); https://www.umang.gov.in/contact.html (For UMANG and mGovernance services – submit feedback or support request); https://www.digitalindia.gov.in/feedback (Feedback and queries for Digital India initiatives);

- In the UMANG Mobile App for Android and iOS devices (access support, raise service requests, and get help).

Latest News and Updates:

- Facebook: https://www.facebook.com/NeGDofficial;

- X: https://x.com/NeGD_GoI.

NeGD Portal Not Working? (NeGD Website Down or Service Outage)

Common Issues:

- NeGD or Digital India portal (https://negd.gov.in/, https://digitalindia.gov.in/) not loading or showing “service unavailable”

- Errors during login or when submitting forms

- Information not updating or portal unresponsive

How to Fix:

- Check your internet connection and try accessing the site using a different browser or device.

- Clear your browser’s cache and cookies, then reload the website.

- Confirm if there’s a scheduled maintenance or known outage by checking Digital India’s official social media channels.

- Wait 15–30 minutes and retry during off-peak hours if the portal is slow or overloaded.

- For persistent issues, contact helpdesk@digitalindia.gov.in or use the NeGD contact form: https://​negd.​gov.​in/​contact-​us

UMANG App Not Working? (UMANG Down, Login Failure, or Feature Outage)

Symptoms:

- Unable to log in to the UMANG app or view government services

- App crash, blank screens, or particular services not loading (app failure/feature down)

- Unable to receive OTP or complete service requests

How to Fix:

- Update the UMANG app to the latest version in the Google Play Store or Apple App Store.

- Restart your device and check your network connectivity.

- Clear the app cache through device settings or reinstall the app.

- If some services are not working within the app, the issue might be with the integrated government service — check status updates on the UMANG or Digital India platforms.

- For ongoing problems, email umangfeedback@​digitalindia.​gov.​in or call the Digital India/UMANG helpline at 1800 121 3468.

Digital India Platform Not Working? (Digital Service Down or Platform Outage)

Common Issues:

- Trouble accessing or submitting applications for schemes and certificates

- Service links not visible or content not updating

- Slow loading or repeated timeouts (service throughput issue)

How to Fix:

- Confirm a stable internet connection and update your browser to the latest version.

- Try accessing the platform at a different time, as surges in usage can create temporary outages.

- Use official feedback/complaint channels on the portal if you cannot complete your request.

- For urgent or repeated service difficulties, write to helpdesk@digitalindia.gov.in or negd@digitalindia.gov.in.

Online Feedback or Complaint Submission Not Working? (Form Failure or Portal Down)

Symptoms:

- "Submission Failed" or "Form Not Available" messages

- No confirmation or reference ID generated after sending your query

- Unable to upload necessary documents (form throttling or technical glitch)

How to Fix:

- Double-check required fields and file sizes/types before submitting.

- Clear browser data or use a different browser/device to resubmit.

- If the form still does not work, attach your feedback or complaint in an email and send it directly to helpdesk@digitalindia.gov.in.

- For ongoing outages, escalate through the official contact numbers or feedback portals.

Integration of Government e-Services Not Working? (Third-party Service Down or API Failure)

Common Issues:

- Unable to access linked services (e.g., PAN, Aadhaar, PF, pensions, certificates) via NeGD or UMANG

- Service unavailable or “API connection error”

- Transactions stuck or not processed (API throughput issue)

How to Fix:

- Refresh the app or web portal after a few minutes.

- Check the status section or notifications in the UMANG app, as some services might be temporarily down due to maintenance by the originating department.

- Retry or use a different device—sometimes browser compatibility affects API integrations.

- For continued failures, report the issue specifying the exact service to umangfeedback@​digitalindia.​gov.​in or call 1800 121 3468.

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